Wharfside Gym
Privacy Policy



Wharfside Gym – Privacy Policy

Effective Date: 1st July 2025
Last Updated: 1st July 2025

At Wharfside Gym, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains what information we collect, how we use it, and your rights under UK data protection laws (including the UK GDPR).

1. Who We Are

Wharfside Gym is a fitness facility located in Unit A1,75 Violet Rd, Bow, London E3 3FW. This Privacy Policy applies to all members, visitors, and users of our services.

2. What Information We Collect

We may collect and process the following personal data:

a) Identity & Contact Information

  • Full name

  • Date of birth

  • Phone number

  • Email address

  • Emergency contact details

b) Membership & Usage Data

  • Membership start/end date

  • Payment history (via secure payment processor)

  • Check-in/check-out logs

  • Class bookings and attendance

c) Health Information (if applicable)

  • Basic health or fitness information voluntarily provided (e.g., medical conditions or PAR-Q form data)

d) CCTV & Security Footage

  • CCTV is in operation for the safety and security of our members and staff. Footage may be stored temporarily and shared with law enforcement when required.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To manage your gym membership

  • To communicate updates, changes, or essential notices

  • To provide access to facilities and classes

  • To ensure safety, compliance, and legal obligations

  • To respond to enquiries, feedback, or complaints

  • With your consent, to send marketing communications (you can opt out at any time)

4. Lawful Bases for Processing

We process your data under the following legal bases:

  • Contract: to provide the services in your membership agreement

  • Legal Obligation: for safety, insurance, or recordkeeping purposes

  • Legitimate Interests: such as improving our services or securing our facilities

  • Consent: for optional communications like marketing

5. How We Store and Protect Your Data

  • All personal data is stored securely using password-protected systems and encrypted databases.

  • Access is restricted to authorised staff and third-party service providers who are bound by confidentiality agreements.

  • CCTV footage is stored securely and retained only as long as necessary (typically 30 days).

6. Sharing Your Data

We do not sell or rent your personal information. We may share your data with:

  • Payment processors (for billing)

  • IT or booking system providers (to manage classes/membership)

  • Legal or regulatory bodies when required by law

  • Emergency services if necessary for your health or safety

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (where applicable)

  • Object to or restrict certain processing

  • Withdraw consent at any time

  • File a complaint with the ICO (Information Commissioner’s Office)

8. Data Retention

We retain your data only as long as needed for the purpose it was collected, including legal or accounting obligations. For example:

  • Membership records: up to 6 years after termination

  • CCTV footage: typically deleted after 30 days unless required for investigation

9. Cookies & Website Tracking (if applicable)

If our website uses cookies or analytics tools, a separate Cookie Policy will explain how those work.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” above and notify you if changes are significant.

11. Contact Us

For questions about this policy or your data, please contact:

Data Protection Officer
Wharfside Gym
Unit A1,75 Violet Rd, Bow, London, E3 3FW

Email: info@wharfsidegym.com
Phone: 020 7538 5083